Gray Hair, New Tech: Navigating Digitisation in Later Life

As the globe races towards digitisation, a section of society increasingly falls behind — the elderly. For most elderly people, the speed at which the world has moved online, coupled with digital communication and automated systems, is a major hurdle to overcome, directly affecting their daily lives and well being. In recent years, digitisation has become an integral part of everyday activities, from banking and shopping to healthcare and social interaction. The COVID 19 pandemic accelerated this trend, pushing many services exclusively online. While this shift brought convenience for many, it has left a substantial number of seniors feeling isolated and overwhelmed.

 Challenges:One of the biggest challenges for seniors is not knowing how to use technology. They didn’t have computers, cell phones, or the internet when they were growing up, and having to learn them as adults is intimidating. “I just don’t know how to use these machines,” 78 year old Mary Thompson says. “When it was all paper or in person, life was easier. Now I have to contend with apps and passwords, and it’s confusing.”

Additionally, cybersecurity issues contribute to their reluctance. Tales of online scams and fraud on seniors abound, and many become anxious about venturing into digital platforms.

  The Impact on Daily Life :The result of this digital divide is more than mere inconvenience. Most basic services these days involve being online. Banking apps, telehealth visits replace physician office visits, and government services require online submissions. For elderly people who can’t figure it out, it equates to postponed care, economic marginalization, and greater social isolation.

Loneliness, which had been a growing problem already for older persons, was exacerbated in the pandemic when in person contact was restricted. Without the means to utilize video calls and social media, most seniors felt deep seated isolation.

Acknowledging these challenges, organizations and communities are moving in to assist. Libraries, charities, and community centres provide digital literacy courses specifically designed for older adults. These classes include the fundamentals of smartphone use, browsing the internet, and online safety.Family members are also important. Patient and frequent support from younger members can make technology less scary for the elderly.

On the technology front, companies are also developing devices and apps designed with seniors in mind. Larger text, easier to use interfaces, voice commands, and assistive technologies make digital tools more accessible. 

Although efforts are being made, much still needs to be done, according to experts. Governments need to place importance on digital inclusion policies and subsidize programs that help seniors learn digital skills. Healthcare professionals and services agencies need to provide alternative means of access along with digital access to prevent anyone from being left behind. By catering to the specific needs of older people, society can make them a part of technological progress without leaving them behind or in isolation.

Mary Thompson says, “I want to be part of this digital world, but I need a little help getting there.”

Dr.Preet Kamal (Professor)

Depatrment of AIT-CSE
Chandigarh University, Gharuan